Livecare
can provide real-time customer care services, meeting demands coming
from the company website with no e-mail down time and involving
much lower costs than a telephone call center.
A distinctive new feature of Livecare is the Contact Center providing
an indispensable and efficient CRM environment supporting firms
operating on the Web.
Contact Management module is a central feature of Livecare and
can be used with all the service’s communication channels
(chat line, audio/video, mail, call-me-back).
Clients accessing the company site to get in touch with an operator
activate the service through a link on the site and then a Java
applet within the browser is downloaded in a few seconds.
The service searches for an operator among those currently connected
involved in least conversations and then sets up a chat session,
also allowing documents to be sent via pushing and, at the same
time, activating co-browsing and co-editing functions.
|
