Livecare is the first suite of Web services for on-line interaction between business and customers.

Based on the OFS framework, both Livecare eBusiness serving the B2C market and Corporate eSupport serving the B2B market use a tried-and-tested chat and VoIP chat on-line communication system, which has been supplemented with HTLM page-pushing, co-browsing and co-Editing features, as well as two off-line communication channels like e-mail and call-me-back.

Both services are equipped with a Contact Manager to handle clients and their problems by matching the problems with solution states.
Icona is committed to creating simple, practical solutions providing firms with quick installation and activation, user-friendly back-office facilities, and minimal start-up investments thanks to its outsourcing service.

Both services are also set-up to cater for firms’ real requirements, and corporate policy provides, for each separate version, for purchasing yearly or monthly licences for concurrent operators and, in case of special needs, the possibility of providing the service server on an insourcing basis.

Familiarity with their own clients allows firms operating and developing their own Internet business to place these clients at the centre of attention. Livecare allows Web relations to fit in with the environment being used and to be as profitable and useful as possible.